This privacy policy sets out how Gowatr uses and protects any information that you give Gowatr when you use this website during any interaction. Gowatr is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Gowatr may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6th January 2020.


GoWatr Pvt Ltd is a Company, incorporated and organized under the laws of India and having its registered office at GoWatr, No-3, 3rd Cross Street, Sterling Road, Nungambakkam, Chennai – 600 034. GoWatr Pvt Ltd is the sole and exclusive owner of the website registered under the domain name www.gowatr.com and mobile application or through customer care through a national phone number 9444222000 (hereinafter collectively referred to as “ Gowatr or Gowatr Platform”). This Policy inter-alia covers the terms concerning the privacy of your Personal Information in our Gowatr Platform including but not limited to information related to your past use of the services offered on the Platform, between you and Gowatr or its affiliates, representatives, successors, permitted assigns. We are highly committed to the privacy of your data and information and in providing excellent service to all of our customers and visitors to the Gowatr Platform. By visiting the Gowatr Platform, you are accepting to and are in satisfaction of the practices described in this Policy. In reference to this Policy, the term ‘Personal Information’ shall mean and include information relating to identified or identifiable natural person such as name, e-mail address, user account log in information and password for such user account, mobile phone number, landline phone number, gender, date of birth, residential address, official address, but excludes any credit card, debit card, cash card or net-banking details, all of which are stored on Payment Processor’s secure servers and/or in cookies on your computer. You will be providing your Personal Information to Gowatr directly. You agree that your information will be the property of Gowatr. You are advised to read this Policy carefully. By accessing the services provided on the Gowatr Platform, you agree to the collection and use of your data by us and certain authorized third party in the manner provided in this Policy. If you do not agree with this Policy, please do not use the Gowatr Platform.


We may collect the following information: Name and Title Contact information including email address. Demographic information such as postcode, preferences and interests. Other information relevant to customer surveys and/or offers. We collect user’s Geo location information data, which we use to track trips and assist with navigation. Notwithstanding any Personal Information that may be collected by us when you voluntarily provide such Personal Information for the purposes of creation of any user account or for making payment for the purpose of availing our services, we may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and use of the Gowatr, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the Gowatr Platform. You can terminate your account at Gowatr any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal Record Keeping We may use the information to improve our products and services. We may periodically send promotional emails, SMSs and make voice calls about new products, special offers or other information which we think you may find interesting using the email address and mobile number which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests. Aggregate Information We may also use Aggregate Information and statistics for the purposes of monitoring website usage in order to help us develop the Gowatr, our services and may provide such Aggregate Information to third parties on an aggregate basis. These statistics will not include information that can be used to identify any individual customer. We may organize contests and surveys and the information collected during these events may be used by us to improve your overall customer experience. Such information will only be shared with third parties on an aggregate basis. For the purposes of this Policy, “Aggregate Information” shall mean and include information that is recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user. Such information does not identify you individually. Information Sharing and Disclosure We may disclose to third party services certain personally identifiable information listed below: Information you provide us such as name, email, mobile phone number. Information we collect as you access and use our service, including device information, location and network carrier. This information is shared with third party service providers so that we can: Personalize the app for you so you get the smoothest experience. Perform behavioural analytics. We do not rent, sell or share your Personal Information to third parties – a) Unless we have permission from you; b) Unless we have to provide services that are requested by you; c) Unless we have to help investigate, prevent or take corrective action regarding suspected fraud, illegal and unlawful activities, potential threat to the safety or security of any person or organization or property or asset or rights of the Gowatr from unauthorized use or misuse of the same, violations of our terms and conditions or to defend against legal claims/proceedings; d) Unless upon occurrence of special circumstances detailed hereunder – to respond to subpoenas, court orders, judicial proceedings, or other legal processes; to enforce the terms of the Terms and Conditions or the terms of this Policy; to respond to claims that any photo, text, or other material that violates the rights of third parties; or to protect the rights, property, or personal safety of Gowatr, its users, or the general public. Business Transfer: As we continue to develop our business, we might be acquired completely by a company/LLP or merge with any other company. In such transactions, customer information generally is one of the business assets. In such a case, we will ensure the protection of your Personal Information as per this Policy. You hereby specifically consent and grant permission to the disclosure, and transferring, of information to such third parties. Information Security We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our services or such period as may be required by applicable laws in India. Although we endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made absolutely secure. By using this Gowatr, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. You further agree that you are solely responsible and liable for, and shall indemnify us against any and all costs, expenses, damages, fees, etc. that we may incur or suffer due to any Personal Information or other materials that you post, upload, submit, and otherwise make available on the Gowatr Platform, including areas of the Platform that are available to the public. We have no control over and cannot protect Personal Information that you disclose in public areas of the Gowatr Platform. If you disclose your Personal Information in public areas, it may be collected and used by third parties, without our or your knowledge. You agree that by displaying your Personal Information or photographs on the Gowatr Platform and the internet, for the intention of showing the information / those photographs to your friends, family, acquaintances, clients, business partners, and others, that you are relinquishing certain traditional privacy rights, wherein anyone with access to the internet has the potential ability to view your information / photographs. If you do not wish to relinquish these traditional privacy rights, do not share your information / photographs. The information provided by you is stored in secure computers. Advanced security measures are used to prohibit access to our computers by unauthorized persons.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We will not disclose or share your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. A small fee will be payable. If you would like a copy of the information held on you please write to info@Gowatr.in If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. You can also withdraw your consent by writing to us at info@Gowatr.com. Such withdrawal will result in discontinuance of the services for which such information is required.


A. In the event of any dispute, controversy or claim directly or indirectly caused by, arising out of or relating to this Policy will be governed by the laws of India. B. The parties shall use all reasonable endeavors to first resolve the matter on an amicable basis, within a period of Sixty (90) days. No recourse to arbitration by one party against the other party under this Policy shall take place unless and until such procedure has been followed. C. Any unresolved disputes or claims which may arise out of or in connection with the Policy shall be referred to arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. The arbitration proceedings will be presided by a sole arbitrator to be appointed based on mutual consent of both parties in writing. D. The arbitration proceedings shall be in English and shall be held in Chennai, India. E. The award of the arbitrator shall be final and binding on both the parties. F. Subject to the above, you hereby submit yourself to the exclusive jurisdiction of the Courts in Chennai, India.


If there are any questions regarding this privacy policy or if you wish to report a breach of the Privacy Policy, you may contact us using the information on the support page.